AEKKHLA CHONTICHA
WANG THONG LANG, Bangkok, Thailand
Phone: +66 96 274 6895
Email: info@aekkhlachonticha.com
Website: www.aekkhlachonticha.com

1. Overview

At AEKKHLA CHONTICHA, customer satisfaction is our top priority. We take pride in providing high-quality outboard motors and related marine equipment. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a smooth and transparent process.

2. Returns Eligibility

You may request a return under the following conditions:

  • The product is unused, uninstalled, and in its original packaging.

  • The return request is made within 14 days of receiving the item.

  • Proof of purchase (invoice or order confirmation) must be provided.

Note: Customized or special-order items are non-returnable unless defective or damaged upon delivery.

3. Non-Returnable Items

We do not accept returns for:

  • Used or installed outboards.

  • Electrical or electronic parts that have been connected or tested.

  • Items not purchased directly from AEKKHLA CHONTICHA.

  • Products without original packaging or missing accessories.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@aekkhlachonticha.com with photos or videos showing the issue.
We will assess the situation and, if applicable, arrange for:

  • Replacement of the defective item, or

  • A full refund if a replacement is not possible.

Claims for damaged or defective items must be made within 7 days of delivery.

5. Refunds Process

Once your returned item is received and inspected:

  • We will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds are issued to the original method of payment used during the purchase.

Shipping costs are non-refundable unless the return is due to an error or fault on our part.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service and retaining your receipt, as we cannot guarantee receipt of items lost in transit.

7. Cancellations

Order cancellations are accepted before dispatch. Once an order has been shipped, it will be treated as a return and subject to the terms of this policy.

8. Contact Us

For all refund and return inquiries, please contact our support team:
📞 +66 96 274 6895
📧 info@aekkhlachonticha.com
🌐 www.aekkhlachonticha.com

We appreciate your trust in AEKKHLA CHONTICHA and are committed to ensuring a reliable and satisfactory shopping experience for all our customers.